Privacy Policy

1. Information We Collect

Information You Provide Directly:

• Account Information: When you create an account, we collect your email address, password (encrypted), name (if provided), and profile preferences.
• Payment Information: When you purchase a subscription, we collect billing name and address, payment method details (processed securely by Stripe), and transaction history.
• Content Data: When you use our Service, we collect text you submit for humanization ("Input Text"), processed text results ("Output Text"), and humanization history (stored for your convenience).
• Communications: When you contact us, we collect email correspondence, support ticket content, and feedback submissions.

Information Collected Automatically:

• Usage Data: IP address, browser type and version, device type and operating system, pages visited and time spent, referring website, date and time of access.
• Cookies and Tracking Technologies: Essential cookies (required for Service functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). See Section 8 for details.

2. How We Use Your Information

• Service Provision: To create and manage your account, process your text humanization requests, store your humanization history for your future reference, and process payments and manage subscriptions.
• Communication: To respond to your inquiries and support requests, send service-related notifications, and send marketing communications (only with your consent).
• Service Improvement: To analyze usage patterns and improve our Service, develop new features and functionality, and ensure security and prevent fraud.
• Legal Compliance: To comply with applicable laws and regulations, and respond to legal requests and prevent harm.

IMPORTANT: We do NOT use your Input Text or Output Text to train our AI models unless you explicitly opt-in to such use.

3. Legal Basis for Processing (EU/UK Users)

Under the General Data Protection Regulation (GDPR) and UK GDPR, we process your personal data based on the following legal grounds:

• Consent (Article 6(1)(a)): Processing your text content through our Service, sending marketing communications, using non-essential cookies.
• Contract Performance (Article 6(1)(b)): Creating and managing your account, processing payments, providing the humanization Service.
• Legitimate Interests (Article 6(1)(f)): Improving and securing our Service, analyzing usage patterns, preventing fraud.
• Legal Obligation (Article 6(1)(c)): Complying with tax and accounting requirements, responding to lawful government requests.

4. Data Retention

We retain your personal information for the following periods:

• Account Data: For the duration of your account plus 12 months after deletion, unless longer retention is required by law.
• Content Data (Input and Output Text): For registered users, stored in your history until you delete it or close your account. For non-registered users, deleted within 24 hours of processing. You may delete your history at any time through your account settings.
• Payment Records: For 7 years as required by applicable tax and accounting laws.
• Usage Data: For 26 months from collection.
• Support Communications: For 3 years from resolution.

You may request earlier deletion of your data by contacting us at support@humantext.pro, subject to our legal retention obligations.

5. Data Sharing and Disclosure

We share your personal information with the following categories of recipients:

• Service Providers: Payment Processing (Stripe), Cloud Infrastructure, Analytics (Google Analytics), Email Services. We require all service providers to process data only on our instructions, maintain appropriate security measures, and not use data for their own purposes.
• Legal Disclosures: We may disclose your information when required by law or when we believe disclosure is necessary to comply with legal obligations, protect our rights or property, prevent fraud or security threats, or protect the safety of users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT sell your personal information to third parties.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including the United Arab Emirates. For transfers from the European Economic Area (EEA) or United Kingdom, we use Standard Contractual Clauses (SCCs) approved by the European Commission and implement supplementary measures to ensure adequate protection.

7. Your Rights

8. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to collect information about your activity and preferences.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.

Cookie Categories

Managing Cookie Preferences

You can manage cookie preferences by:

• Cookie Banner: When you first visit our site, you'll see a cookie consent banner with Accept/Reject options.
• Cookie Settings: You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.
• Browser Settings: You can disable cookies directly in your browser settings, though some features may not work properly.

Do Not Track: We currently do not respond to Do Not Track browser signals.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information immediately. If you believe we have collected information from a child, please contact us at support@humantext.pro.

10. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL), encryption of data at rest, access controls and authentication, regular security assessments, and employee training on data protection. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page, updating the "Last Updated" date, and sending email notification for significant changes. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

For privacy-related inquiries, contact us at: support@humantext.pro

13. Jurisdiction-Specific Provisions